Last Updated: 20/04/2026

At KiDOSki , every WHIP scooter is carefully checked and securely packed before dispatch. To maintain our quality and safety standards, we cannot accept returns or exchanges for color preference or a simple change of mind. However, your order is 100% protected in case of any genuine manufacturing defect or issue from our side.

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When Returns / Replacements Are Allowed

• You received a damaged, defective, or incorrect product
• The issue is reported within 48 hours of delivery
• You provide a continuous parcel opening video starting before opening the package

If eligible:

• We will exchange or send a replacement within 7 days
• If a refund is approved, it will be credited to your original payment method within 7 days

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How to Request a Return / Replacement

1. Record a clear parcel opening video (start before cutting the tape)
2. Take photos of the product and the issue (if visible)
3. Send the following to:
   Email: support@kidoski.com
   WhatsApp/Phone: +91 98473 02304

• Your Order Number
• Your Name
• The Opening Video
• Photos (if needed)
• A short note describing the issue

Our support team will reply within 24 hours.

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Return Conditions

• The scooter must be unused and in original condition with all accessories and manuals included.
• The original packaging must be intact.
• Returns are not applicable for normal wear and tear, or damage caused by improper assembly or rough use.

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Replacement / Refund Process

• If the same model and color is available, it will be replaced at no extra cost
• If unavailable (e.g., color sold out), a refund will be issued

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Refund Timeline

Once the returned item is received and approved:

• The refund will be processed to the original payment method within 3–7 working days

(Bank/UPI/Payment Gateway timelines may vary.)

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Your Trust Matters

We quality-check and securely pack every product before dispatch.
If there is any genuine issue, we will always make it right.